Frequently Asked Questions
Everything you need to know about your gear and orders.
What is the standard shipping time for sports equipment?
Most orders are processed within 24 hours. Standard shipping typically takes 3-5 business days, while express options are available at checkout for urgent training needs.
How do I determine the right size for my athletic apparel?
We provide a comprehensive size guide on every product page. If you are between sizes, we recommend sizing up for a relaxed fit or sizing down for a compression feel.
What is Ivy Shop's return policy for used gear?
For hygiene and safety reasons, we only accept returns on items in their original, unused condition with tags attached within 30 days of purchase.
Do you offer team discounts for bulk orders?
Yes, we offer tiered pricing for schools, clubs, and professional teams. Please contact our sales department via the 'Bulk Orders' page for a custom quote.
How should I care for my high-performance fabrics?
To maintain moisture-wicking properties, we recommend washing in cold water and air drying. Avoid using fabric softeners or bleach, as they can break down technical fibers.
Are your products covered by a warranty?
All Ivy Shop equipment comes with a 1-year manufacturer warranty against defects. This does not cover standard wear and tear from regular athletic use.